DOCUMENT #1026 System Errors INN-FORM/XL

(Note: Management Access Security will be needed for
all of the procedures in this document. 
To place the call accounting in Management Access mode 
press the MANAGEMENT ACCESS Key followed by the code number)

(Note: Management Access Security will be needed for all of the procedures in this document. To place the call accounting in Management Access mode press the MANAGEMENT ACCESS Key followed by the code number)

An error in the call accounting system can cause the system to print out messages similar to the following;
EXAMPLE:

Error: N

ERROR: N

ERROR: A

ERROR: A

Anytime the system shows an error and a letter of the alphabet it indicates there is a glitch in the system.  Glitches are usually caused by power surges or power spikes that may scrambled the programming in the system. To remove the glitch preform the RE-Initialization Procedure below:

RE-INITIALIZATION PROCEDURE

     Step #1   Go into management access and run PROGRAM #10,#20,#32.  If you have programmed Automatic Multi Reports print out a Multi Report #7 for a copy of how they are set up. These printouts show system status of on site programs that can be referenced when re-programming the system. 

     Step #2   On the INN-FORM/XL you can do a program #153, which is a mass check out. This will flag all calls to appear on the extension audit.  Run all reports that you need on the call records stored in the memory of the unit. *** THIS IS VERY IMPORTANT *** because the call records will be erased after re-initialization.

     Step #3   Go into management access, run PROGRAM #248.  You must press  the "$" sign located in the TELEPHONE on the upper right side of the keypad to reset the system.A Program #248 tells the unit to initialize and read the
information from the data prom. The system will print out a program #10 and a re-initialization message.

     Step #4   Re-program any on-site parameters (ie grace periods, surcharges, mark-ups, etc.). For more details on reporgraming order document #1030  " Reprogram after a Program #248". The system is now ready to process call record information. The call accounting system is now re-set to Defaults and ready to process call records. When you complete this procedure the memory will be cleared.