DOCUMENT #2040

PROBLEM:  The INN-FORM/PLUS is beeping and saying Fix Printer and
          my parallel printer is plugged into the parallel port and
          seems to be working fine.

SOLUTION: Print a program #32 and check to see that SMDR #33 is 
          for the correct value.
               1 = print to the serial port
               0 = print to the parallel port

PROBLEM:  The INN-FORM/PLUS is giving an alarm but it does not say
          fix printer.

SOLUTION: Check to see if the property management system is
          connected to pin #20 on the serial port.  It is possible
          that the property management system is pulling pin #20
          low.  If that doesn't seem to be the problem, then open
          the slide panel on the bottom of the PLUS and make sure
          the black rubber jumper is on #8.  This will
          automatically tie pin #20 to a high voltage.

PROBLEM:  The INN-FORM/PLUS is printing garbage.

SOLUTION: This could be a Baud Rate/Protocol problem.

          Place the system in Mode #9.  If the first line of  mode
          9 is garbage and the second line says: "Checking Fields
          Bad" then the call Accounting is communicating properly
          with the printer.  It is the PBX that is set up at a
          different baud rate and protocol.  The solution is to
          adjust the PBX to the Baud Rate and protocol that will
          match the INN-FORM/PLUS and the printer 

          If the PBX cannot be adjusted then you can refer to     
          program #26 to change the baud rate of the call         
          accounting and Program #33 SMDR #47 to adjust the 
          protocol.  You must also adjust the switches in your
          printer so all three pieces of equipment are the same.

          If all you get is garbage to the printer adjust your
          printer switches to match the baud rate and protocol of
          the INN-FORM/PLUS.

PROBLEM:  The printer prints just fine for a certain number of
          lines and then it starts to chop up words and drop
          information.

SOLUTION: This could be a buffer problem on the printer.  Each
          printer has a buffer where it holds information until it
          is ready to print.  If the buffer fills up, and the CAMS
          keeps sending information, the buffer overflows and the
          printer looses bits and pieces of words.  
          The INN-FORM/PLUS is looking for a high clear to send
          signal on pin #20.  If the buffer on the printer is full
          the printer should give a low on pin #20 and then the
          CAMS   stops sending until it sees the high again.  In
          this case the printer is malfunctioning and needs
          attention.  Fix the printer!

PROBLEM:  The unit is printing to the printer just fine but
          occasionally it throws in a garbage character.

SOLUTION: Possible parity problem between the INN-FORM/PLUS and the
          printer.  Check the printer dip switches to make sure
          that the switches controlling parity are set for none.

PROBLEM:  The printer is broken and the INN-FORM/PLUS is giving
          a constant alarm.

SOLUTION: Slide open the panel on the back of the unit and place
          the black rubber jumper on jump #8.  Then power the unit
          back up and go into Program #33 and change SMDR #33 to a
          value of 1.  This will fool the unit into thinking it has
          a valid print temporarily.

FACT:     When changing any SMRD related parameters always reset 
          the system or the system won't recognize the changes.
          This can be done by pressing the red reset button on the
          back of the INN-FORM/PLUS.