DOCUMENT #2060

PROBLEM:  The property management system isn't receiving certain
          kinds of calls.

SOLUTION: Check your Hospitality Mask.  Use Program #25 to tell the
          INN-FORM/PLUS how it is to deal with the different types
          of calls.

PROBLEM:  As the calls were received from the telephone system they
          were stored in memory.  The calls were not sent to the
          property management system because it was down.  Can the
          stored calls be resent to the property management system?

SOLUTION: Program #25 also provides backup in the event that calls
          are lost or not received by the property management
          system.  All restrictions apply to this procedure, so
          virtually any portion of the stored calls in memory can
          be resent to a property management system.  To resend the
          calls follow these steps:

               Step 1.   Make any restrictions needed to the calls
                         in memory. (See page II-42 in the manual)

               Step 2.   Press PROGRAM.  The system will display a
                         menu of available programs.

               Step 3.   Enter 25.

               Step 4.   Press ENTER.  The system will display,
                         "HOSPITALITY OPERATION MASK:".

               Step 5.   Enter -1.  All calls specified by the
                         restriction will be resent to the
                         property management system.

          After resending the calls, the system will not prompt for
          the remote system overflow as is normally the case in
          Program #25.  The system will return to Management Access
          and immediately begin resending calls.

          The calls that need to be resent are kept track of
          automatically and are continually sent in the background,
          while the INN-FORM/PLUS continues to function and process
          new calls.

          Remember to reset the original Hospitality Mask.