DOCUMENT #2070

PROBLEM:  Is it possible to put a credit limit on a guest extension
          with an INN-FORM/PLUS system?

SOLUTION: The credit limit feature is only found in the INN-FORM/XL
          memory systems.  The INN-FORM/PLUS will not allow credit
          limits to be set.

PROBLEM:  How are the cost centers programmed to price?

SOLUTION: Cost centers are programmed at the factory to charge a
          mark-up or mark down percentage.  When the system is
          originally ordered the percentages that the property
          would like should be indicated on the data form.  If no
          specific percentages are indicated the defaults are;
               Cost Center #1 = 0
               Cost Center #2 = -100%
               Cost Center #3 = -100%
               Cost Center #4 = -100%
               Cost Center #5 = -100%
          This means that all guests would be assigned to cost
          center #1 so they would receive the full mark-ups and
          surcharges, while all administrative extensions could be
          assigned to cost centers #2, #3, #4 or #5.

PROBLEM:  The INN-FORM/PLUS has two rows of black squares in the
          display and the system is ringing an alarm.

SOLUTION: This situation usually indicates that there is a chip
          problem.  One of the chips is not seated correctly. 
          Power down the system and re-seat the data chip and
          firmware chips.

PROBLEM:  The system keeps resetting.

SOLUTION: When the system resets it has seen a voltage drop that is
          low enough that it reacts as though it has been turned
          off and back on.  In this situation it prints the reset
          message.  The INN-FORM/PLUS requires at least 115 Volts
          AC.  If the power drops lower than 92 to 95 Volts AC the
          unit resets because there is not enough power for the
          transformer to provide the necessary.
          5 volts to the unit. 

PROBLEM:  The memory or data light stays on.

SOLUTION: Re-initialize the unit.





RE-INITIALIZATION PROCEDURE

Step #1   Go into management access and run PROGRAM #10, PROGRAM
          #20 and PROGRAM #32.  If you have programmed Automatic
          Multi Reports print out a Multi Report #7 for a copy of
          how they are set up.  These printouts clearly show any 
          on site programming that was done and can be referenced
          when re-programming the system.

Step #2   Run all reports that you need on the call         
          records stored in the memory of the unit. 
          *** THIS IS VERY IMPORTANT *** 
          because the call records will be erased after         
          the re-initialization.

Step #3   Go into management access, press PROGRAM #248 and ENTER. 
          You must press the red button on the back of the system
          to reset the INN-FORM/PLUS system.  Program #248 removes
          any glitches in memory and tells the unit to initialize
          and reset to factory defaults  The system will print out
          a program #10 and a re-initialization message.

Step #4   Re-program any on-site parameters (ie grace periods,
          surcharges, mark-ups, etc.).  The system is now ready to
          process call record information.

PROBLEM:  With the INN-FORM/PLUS in Mode #9 when a call records
          comes from the telephone system the printer shows the
          call record information in the first line and then
          prints, "Checking Fields Bad" on the next line.

SOLUTION: The readable call record information in the first line
          indicates that the baud rate and protocol between the
          telephone system and the INN-FORM/PLUS are correct.  It
          is the definition of the format of the line (the position
          and length of the various pieces of data) that has not
          been programmed correctly in the INN-FORM/PLUS.  The
          position and length of the SMDR data can be reprogrammed
          by using program #33.

          If you would like technical assistance from 
          TEL electronics to correct this programming please
          collect the following information;
               Print out a Program #10, #20, and #32.
               Print out about a page of Mode #9 and
          FAX this information to 1 (801) 756-0096
          Please include a return FAX phone number
          Your name and any other questions you have.