Document #8010
     
     INN-SURE INSTALLATION STEPS
     
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         * ALWAYS FIRST MAKE A BACKUP COPY OF YOUR DISKETTES BEFORE    *
         * PROCEEDING.  YOU WILL APPRECIATE THIS STATEMENT IF YOU HAVE *
         * PROBLEMS WITH YOUR DISKETTES.                               *
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     1.  If you have a hard disk on your INN-SURE skip to #2; otherwise,
         insert the INN-SURE diskette into the floppy drive.
     2.  Power up the INN-SURE and wait until it boots to the Main Menu.
     3.  Highlight the "Setup Menu" and press enter.
     4.  Within the "Setup Menu" highlight "SMDR/PBX OPTIONS" and press
         enter.
     5.  Within "SMDR/PBX OPTIONS" highlight "LOAD PBX DEFAULTS" and
         press enter.  This will ask you the drive you are loading the
         PBX disk into (which is A).
     6.  Load the PBX diskette into drive A and press enter.
     7.  When this is loaded you need to find and highlight your PBX
         type and press enter.  This will load all the SMDR parameters
         to the INN-SURE. (Put your INN-SURE diskette back in drive A.)
     8.  When this is done highlight "SET SMDR PORT" and press enter.
     9.  Within this menu you need to set the Baud Rate, Parity,
         Databits, Stopbits and ETC. They need to be the same as your
         PBX.  NOTE:  The EOL Char: (End Of Line Character) You must
         know the character that your PBX puts out at the end of each
         call record.  You can find this out by referring to the window
         at the bottom of the screen where the raw data is coming across
         the screen.  It will also show it within the Diagnostic Menu.
         The raw data will show the actual character.  You must put in
         the decimal value for the ASCII character.  (A "heart" symbol
         has a decimal value of "003".  A "rectangular box with a dot"
         has a decimal value of "010").
              
         When you have finished the "SETUP SMDR PORT" press F10 to save
         and exit out to the "OUTGOING SMDR SETUP" to monitor some
         calls.
     
         You will need to have a record on the "Call Data" screen to
         perform this step.  Press F6.  You should see some raw data in
         the window.
     10. By hitting the "Enter" key each time, the cursor will advance
         to the next item in the menu.
         Before we go any further, take notice of a feature that will
         make life easier in setting these fields.
         If you will advance to your date menu, you can change the
         starting position of the date field by pressing CTRL +
         [left-arrow] or [right-arrow].  If you will notice in the
         "Call Data" window at the bottom of the screen you will see a
         highlighted box.  Experiment by pressing the CTRL +
         [left-arrow].  It will move to the left.  Now do the same only
         CTRL + [right-arrow].  Now move to the "Len" part of the menu
         and try the same experiment.  The length will change.  Now
         that we know these things, we can begin aligning the
         different fields.  Make sure that the highlighted box is
         covering the whole date field.  Starting position at the first
         digit and the length long enough to highlight the whole date.
         Take the same idea and proceed to the time field and then the
     
        

     
         "Duration" field and etc.  *Don't forget to set up the mask
         pattern exactly like the pattern found in the "Call Data"
         field.  (Example--"Date" field:  mm/dd/yy  mm=month, dd=day,
         yy=year.)  You need to look at the format in the "Call Data"
         screen.  The format must be exactly the same as on the "Call
         Data" screen.  After you have finished the setup of outgoing
         calls, Press F10 to Save and Exit.  Do the same procedure with
         the "Incoming SMDR Setup" as you did the "Outgoing SMDR
         Setup".
     11. Get back to the "Setup Menu", highlight "INN-SURE Options" and
         press Enter.  This will take you to another selection of
         menus.  Highlight the "Trunk Association" Menu and press
         enter.  You need to make sure that the Trunks are identified
         properly.  (If your trunks have two digits you need to have
         00-99).  Is the Card/Port matched up to the PBX Trunk Port or
         that is, is the Cable going to the card the way the Trunk
         Association menu says?  If everything is true then Press F10.
     12. Highlight the "Call Matching" menu and press Enter.
         Within this menu select one.
         Most people select yes for Match using Trunk + Group "Yes".
         Press F10 and Enter.
     13. Highlight the "SMDR Adjustment" and press Enter.
         This selection is where you set up your answer detect format.
         Most people select:
                                SMDR ADJUSTMENT
                                UNANSWERED            ANSWERED
     
         Suppress SMDR to       NO
     
         MODIFY DURATION?       YES                   YES
         Duration Limit:         0 Seconds MAX        60  Seconds MIN
     
         TAG OFFSET :
     
         Press F10 when you've finished.
     
     14. You might look through Master/Slave if you have more than one
         INN-SURE.  If you have changed the jumpers on the memory
         boards you'll need to run the Board settings menu to make sure
         the parameters are correct.
     
         This concludes the basic installation process.
         Now you need to do some monitoring to see if everything
         is performing the way it should be.