In this Newsletter:

1. President's Message: Price List & TEL Partnerships
2. Tech's Corner: Multi-PBX and Release of WIN-SENSE 32 v3.0
3. New TEL Partnerships - FatPipe Networks & Bittel USA
4. INN-FORM PC - Features & Benefits
5. Why Hotels Should Buy Rate Upgrade Plans

President's Message

Hope your Christmas season is brimming with hope!!  We all deserve a little (!) break to celebrate this most special event, so all of us at TEL wish you and yours a very special Christmas!

Okay, now let’s get down to business: TEL’s EOY discounts (our “Bailout Package”) are working for some of you, so it’s starting to work for TEL, too.  BUT time flies, so beg, borrow or … well, however you can make it happen, BUY some TEL products soon to get your money-making products, as these discount prices must end 12/31.  Our new 2009 Price List should be out in a few days, reinstating many 2000-08 prices, but with some increases – TEL has to keep up with costs, too.  

We hope economy problems brush by you – and us!  TEL is NOT going to react as many are doing, we assure you.  TEL and you together have helped businesses and motels manage their money and phone costs/systems better and even have saved or made them some money!  Yep, even today, TEL systems save or make some money (better than almost all other equipment bought), so they are the products you SHOULD BE SELLING!

NEW INFO:  Soon, you’ll see/hear information about TEL partnering with FatPipe and BittelUSA to bring you excellent new products. 

FatPipe created the “load balancer” industry by designing internet improvement systems that:

• Help to keep internet communications up 99.999% (for res-sys, employee/guest web, corporate communication, or LAN/WAN use, etc.);
• Can provide triple the bandwidth over your existing lines;
• Allocate bandwidth down to applications (small bandwidth for YouTube, etc.); and
• Much, much more. 

BittelUSA provides:

• The best telephone sets in the world, built by the world’s largest set manufacturer;
• The best telephone prices too! 
• Residual income, too – history shows businesses and motels replace sets every 4-6 years!

TEL, FatPipe, BittelUSA together – providing products to improve communications all around!  And, through TEL, you’ll get the best prices – and with a great margin for you and great prices for your customers, too!  Call your TEL Account Manager soon!

Best wishes!  John Sr.

New TEL Partnerships - FatPipe Networks & Bittel USA

TEL electronics, inc. is proud to announce its new partnerships with FatPipe Networks and Bittel USA. Included below is a brief explanation of these companies and what they bring to TEL. As these partnerships mature, more information will be available on TEL's website.

FatPipe Networks, based out of Salt Lake City, UT, manufactures and sells Internet Router Clustering technology. "FatPipe products are deployed in some of the most mission critical and highly secure WANs in the United States and abroad. FatPipe products enable companies to obtain low cost, redundant and fast Internet access, allowing such corporations to implement Intranets, e-commerce strategies, VPNs, and utilize application specific servers over the Internet or WAN. FatPipe router clustering products are the leading alternative to BGP load balancing."

Bittel USA, based out of California, sells telephones from the largest guestroom telephone manufacturer in the world: Shandong Bittel Electronics of China. Bittel’s unique feature rich telephones are aesthetically pleasing and specifically designed to meet the needs of the hospitality market. By keeping design, development and manufacturing of their product in one location, Bittel is able to provide the highest quality guestroom telephones and level of service in the industry. As a leader in the development of new technology, Bittel is aggressively bringing changes to the hospitality market. With a range of guestroom telephones that integrate with major PBX brands, Bittel has a model for every budget and hotel size.

INN-FORM PC - Features & Benefits

The INN-FORM PC, from TEL electronics, inc. is the ideal solution for hotels that want a software-based call accounting system. Prices are based on the number of extensions used by the hotel and so for small to medium-sized properties the INN-FORM PC is a very cost-effective alternative.

Designed with the same capabilities and features as the INN-FORM Plus, the INN-FORM PC can interface to virtually all PBX and Property Management Systems available. The software can run on the same computer as the Property Management System or can be located on its own dedicated PC.

Some of the features of the INN-FORM PC include:

• Modular Systems – order only what you need
  • CP = Call Processing
  • PM = Property Management Interface
  • FD = Front Desk & Reports
• 911, 311, and credit limit alarm
• Start/End date or Start/End time for reports
• Non-functioning printer alert
• No SMDR activity – system check every 6 hours
• Menu-driven operations
• Warning and error messages
• Rate information out-of-date alert
• Printing of audit trail and testing data
• Automatic reports daily, weekly, and monthly
• Password protected
• Exclusive department, extension group or call type options

Figure 1 - Call Costing Setup on the INN-FORM PC (click to learn more)

Tech's Corner

TEL electronics, a leader in the hospitality call accounting industry and a strong player other business markets, is constantly improving its products and services to better meet the demands of its dealers and customers. As part of this effort, TEL is excited to announce the upcoming release of version 3.0 of the popular WIN-SENSE 32.

This new release will allow customers to use WIN-SENSE 32 for the collection of phone records from multiple sites and then generate invoices for those sites. This is a great application for shared tenant situations. TEL has also improved set up and reporting capabilities for the WIN-SENSE 32.

Version 3.0 is in field testing right now and so look for its upcoming release!

Why Hotels Should Buy Rate Upgrade Plans

Because area codes, telephone numbers, and dialing patterns are constantly be changed and updated in North America and throughout the world, TEL recommends that all properties update their call accounting systems semi-annually through a rate upgrade plan. With semi-annual upgrades, hotel managers can be confident that their call accounting system will accurately bill calls, account for new area codes and prefixes, and include all of the lastest features and functionality of new models and releases.

Reasons to Upgrade:

1. New Area Codes. If an area code is added to your state, your system will print "out-of-state" toll calls for these in-state calls. With an out-of-date system, properties will be forced to write off inaccurate calls and lose revenue as well as pay for the actual cost of calls.
2. New Prefixes. Thousands of new local, extended, or long distance prefixes are added to the United States every month. Additionally, international codes and prefixes are changing all of the time. Without updating your system, your property will not accurately account for these changes.
3. Property Name Change. The call accounting system prints the property name in certain call activity reports. In the event that a property changes its name, the property must upgrade their system to account for the new name.
4. New Phone System. Because call accounting systems are designed to interface with the phone system that they are setup with, when a property changes their phone system thay may also need to upgrade their call accounting system.
5. New Property Management System. Call accounting systems are programmed for PMS or non-PMS environments. If a new PMS is added or replaced, the system should be upgraded to ensure accurate postings to the new PMS.
6. New Dialing Patterns. With the addition of 10-digit dialing, extended calling areas, 7-digit toll call dialing, and numerous other special area dial patterns, upgrading your call accounting system is essential for accurate billing and added revenue.
7. Additional Features and Functionality. As the call accounting systems are updated and changed, new features and functions become available to help track and report calls more efficiently.