Using the WIN-SENSE 32 to Improve Employee Productivity
August 18, 2008
Since 1980 TEL electronics, inc. has developed quality call accounting systems for hotels, businesses, and government organizations. One of their newer products, the WIN-SENSE 32, focuses on improving employee productivity and cutting telecommunication costs in phone intensive departments, such as sales and support.
Using real-time phone data, businesses can improve employee productivity by tracking individual and group telephone performance. Managers can analyze key phone indicators such as: number of incoming calls received, number of outgoing calls made, average length of calls, and destination of calls (local, internal, international, etc.). Important summary and detail reports can be automatically emailed to managers to help set daily, weekly, and monthly quotas and goals.
Extension detail reports will give further insight into an employee’s productivity level by seeing how much time was spent on each call, what the most expensive and longest calls were, and how many calls it took to reach a sale. Call information, such as this, allow managers to compare one employee against the group, and as a result, identify those employees who may need extra training or help. Businesses can also cut down on phone abuse by running reports that include information calls, 900 calls, operator assisted calls, and excessive long distance calls. As employees become more productive, businesses can improve customer satisfaction, increase sales revenue, and lower telecommunication costs.
