Return Policy

COMPANY may cancel unshipped orders to TEL within eight (8) hours of placing an order. COMPANY agrees to accept and waives any right to cancel orders shipped at its request other than orders cancelled within eight (8) hours of placing the order. COMPANY must pay a 25% restocking fee for all order cancellations received after eight (8) hours of placing the order.

COMPANY will receive credit for product returns only if the return is packaged in its original packaging or better and is authorized by TEL by issuing a Return Merchandise Authorization (“RMA”) number. RMA numbers will be issued for appropriate returns, as determined solely by TEL or an authorized TEL contractor, when COMPANY requests an RMA by calling or faxing its request to TEL or an authorized TEL contractor RMA telephone number. The RMA number will be issued, based upon appropriate information being supplied, by a fax to the COMPANY’S fax number included in TEL’s files. On any return, the RMA number must be clearly visible on the outside of the return package. All other products sent to TEL, to include those without an RMA number or without a clearly noted RMA number on the outside of the return package, will become TEL property upon receipt.