Three Modules
The INN-FORM PC has three modules: Front Desk (FD), Property Management
(PM), and Call Processing (CP).
Front Desk (FD)
The Front Desk (FD) module was designed to imitate the INN-FORM
Plus and has the same features as its stand-alone
brother:
You can either use the on-screen buttons or your keyboard to
generate reports or set parameters.
PMS Interface (PM)
The Processed Call section shows the information passed to it by the CP module.
The Data To The Property Management System section
shows the current (last) call record sent to the PMS.
The Alarms and Warnings section maintains a log of
alarm, warning or operational information that the user may wish
to review on a periodic basis.
PMS OUT Set-up for PM Module
The Serial Port tab contains all the information needed to setup
the serial port for receiving information from the phone system.
The PMS Packets tab allows for the same property management
system interfaces that the hardware TEL products have.
IFPC PM adds some additional flexibility in
that it allows the end user to customize these three basic formats.
Call Processing (CP)
The main screen shows the current (last) “raw” SMDR
data received, the
results of the CP’s parsing and computations concerning
the SMDR, and
any alarms, warnings, or other errors that may need to be addressed.
The very bottom section shows how many calls have been processed
and the current serial port settings.
Call Record Setup for the CP Module
The Serial Port tab contains all the information
needed to setup the serial port for receiving
information from the phone system.
The Call Record Packets tab allows you to set up all the
information needed for CP to
understand when a legitimate call record from the phone system
is received.
It allows you to specify if
SMDR and costed call records should be stored to their respective
log files.
The Alarm tab allows you to set which alarms
CP (and some other modules) will sound if
the parameters you input are exceeded. All alarms create a sound
and pop up a window that explains what
the alarm is about. The 911 and 311 alarms scan the incoming SMDR records
and will sound an alarm if such emergency calls
were placed. The alarm window will tell you which room
placed the call and at what time.
The Call Record Fields tab allows you to change the field
lengths, positions and specific
characters of the call records from the phone system, enabling
CP to know from where in the call record it
can obtain needed information.
The default is provided for you
by the factory and is set to the switch (PBX)
type you indicated in your order.
The Costing tab allows you to make
limited changes to the way CP costs and charges
calls. Again, the factory has pre-configured this information
based on your order, but CP allows you to
change it if needed.
The Cross-references tab allows you to add or change
cross-references for both Area Codes
and Exchanges within the detailed Area Codes.
Detailed Area Codes are those Area Codes that include
detailed rate information for every exchange in that Area Code.
The Serial Audit Trail tab allows you to set up a serial
port for printing various
call record information to a serial printer as those records
are processed (a form of audit trail).
Simply
select the port, baud rate, data set size, parity, and stop bits.
Then select which kinds of call records you
wish to print (call records from the phone system, all costed
call records as processed by CP, and / or
Unknown / Under Grace Period calls).
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