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"I
am the General Manager for the Comfort Inn in Longmont, Colorado.
I wasn't making the revenue I once was with call accounting
because of cell phone use and calling cards, and yet I still
had the monthly interface fee that my property management system
provider was charging me. I finally decided to get rid of my
call accounting system altogether.
I was without call accounting for about 6 months. The headaches
I had from not being able to verify wake up calls was a huge
pain and left me defenseless when dealing with guest complaints.
Also, the local authorities were upset that 911 calls were
being made from my rooms and upon their arrival I couldn't
tell them which room had placed the call. Additionally, there
was the revenue I miss from information calls, international
calls, and some long distance calls. I thought call accounting
wasn't worth having.. WAS I WRONG!"
Daniel Song
General Manager
Comfort Inn
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