Telecom Definitions

Call Accounting:

Call accounting can be defined as a telecommunications software or hardware application that captures, records, and costs telephone usage events. As a phone call is made or received, a call accounting system will create a unique call record for that specific call and will then process the records in order to produce meaningful reports.

Call Manager:

A call manager is an application or system used by organizations to log phone calls and to analyze and report on call records.

Call Record:

A call record is a unique record made by the PBX and captured by the call accounting system for each incoming and outgoing telephone call. A call record typically includes the phone number being dialed, the destination of the call, the time and date of the call, the type of call being made (long distance, local, internal, etc.), the duration and charge of the call, the extension and trunk number, the employee name, the department name, and any account code associated with the call.

Call System:

A call system can be defined in many different ways. TEL defines a call system as the system or application that tracks and records telephone calls.

PBX:

The ATIS Telecom Glossary defines PBX as (1) A subscriber-owned telecommunications exchange that usually includes access to the public switched network. (2) A private telephone switchboard that provides on-premises dial service and may provide connections to local and trunked communications networks.

Phone System:

A phone system is a communication system that transmits sound between distant points. TEL works with many different phone systems, including Avaya, Mitel, NEC, Nortel, Samsung, and many others.

Property Management System:

A property management system (PMS) is a computerized system that integrates all systems used by a lodging property, such as reservations, front desk, housekeeping, food and beverage control, and accounting. TEL products are compatible with virtually all property management systems, including Autoclerk, Brilliant, Choice Advantage, Digital Rez 2000, Guest Tracker, Micros-Fidelio, and many more.

Telecom:

Telecom is a general term for all industries and companies providing data, phone service or entertainment to consumers and businesses.

Telecom Audit:

A telecom audit is a financial examination of your organization's telecommunication expenses. When performing a telecom audit, professional auditors will often look at your local telephone bills, long distance invoices, wireless services, internet and VoIP bills, and current tariff charges.

Telecom Management:

Simply put, telecom management is what enables an operator to manage communication networks, services and customers, as well as their relationships. (Definition provided by Ericson phone systems)