Call Accounting for Universities and Schools

Schools, districts, and universities have specific needs that only an exceptional call accounting system can satisfy. The WIN-SENSE 32 is the best call accounting solution for education facilities.

Education Facilities can...

• Run custom call reports
• Receive 24/6 technical support
• Identify threatening and harassing callers
• Be alerted when emergency calls are made
• Allocate telecom expenses
• Decrease phone abuse
• Eliminate toll fraud
• Optimize phone system performance

Run Custom Reports and Recieve 24/7 Support

Education facilities need a call accounting system that is reliable, flexible, and will provide them with the reports and information needed to monitor and optimize their phone systems. The WIN-SENSE 32 can handle heavy call volumes, open reports in third party software such as Excel, and can be used for an unlimited amount of extensions. TEL electronics, inc. provides 24/6 technical support and works with local installers to ensure that universities and schools receive the service and support they need to successfully implement and use a call accounting system that not only meets their needs, but exceeds their expectations.

Notify Staff of Emergencies

Occasionally staff members may need to identify threatening or harassing callers to help protect their students and themselves. With the WIN-SENSE 32, schools can quickly isolate situations, such as this, by looking at detail extension reports that show the number and time of all calls made to and from the university.

Alarms can be setup to alert staff when emergency calls, such as 911 or police numbers, are made from the school. Emergency and custom alerts can be set to sound, display, and/or e-mail notifications to authority figures.

Allocate Costs and Lower Telecom Expenses

With the WIN-SENSE 32, schools can cut costs by allocating telecom expenses by department and extension, decreasing phone abuse, eliminating toll fraud, and optimizing phone system performance.

First, by allocating telecom expenses, staff members can help control costs by setting budgets for each department or extension.

Second, organizations can decrease phone abuse by monitoring where calls are being made. The WIN-SENSE 32 allows department heads to sort information by call types, including information calls, 900 calls, operator assisted calls, and excessive long distance calls. Cutting down on phone abuse could save an organization hundreds of dollars each month.

Third, universities can save money by eliminating toll fraud. Many organizations are victims of toll fraud, or the unauthorized use of a company’s phone system. To combat toll fraud, staff members can setup custom exception reports such as after-hours/weekend activity, long-duration/high-cost calls, short-duration incoming calls and "800" number usage to track "800" to "900" numbers.

Fourth, education facilities can save money by having their phone systems optimally trunked. If an organization has too many trunks, they may be overpaying, if they have too few, they may be losing customers. Trunk analysis reports will help schools analyze current and future telephone needs, and as a result keep their phone system performing at its best.