“I am the General Manager for the Comfort Inn in Longmont, Colorado. I wasn’t making the revenue I once was with call accounting because of cell phone use and calling cards, and yet I still had the monthly interface fee that my property management system provider was charging me. I finally decided to get rid of my call accounting system altogether.
I was without call accounting for about 6 months. The headaches I had from not being able to verify wake up calls was a huge pain and left me defenseless when dealing with guest complaints. Also, the local authorities were upset that 911 calls were being made from my rooms and upon their arrival I couldn’t tell them which room had placed the call. Additionally, there was the revenue I miss from information calls, international calls, and some long distance calls. I thought call accounting wasn’t worth having.. WAS I WRONG!”