With TEL’s INN-FORM call accounting systems, properties can generate additional revenue and recover phone costs by adding surcharges, mark-ups, and taxes to guest bills. Threshold billing and onsite programming features allow hotels, motels, and resorts to customize phone charges based on a combination of flat fees, percentages, and per minute usage.

Revenue generated from the call tracking system can be used to cover other telecommunication costs, such as long-distance calls, equipment costs, line costs, and system service repairs.

TEL’s call logging products can help properties lower phone costs by tracking and recording all phone calls in real-time. By tracking phone calls, properties can detect misuse and abuse from administration extensions, accurately charge guests for phone usage, and optimize their phone system through trunk analysis reports.

Full audit trails and daily activity reports can quickly show managers which calls have been posted to the Property Management System (PMS) and which ones have not. If the PM System goes down, properties can continue to bill clients directly from the call accounting system and once up again, managers can generate custom reports to help reconcile the PMS with the call accounting system.

TEL’s hospitality call accounting systems interface to virtually all Property Management Systems and to most phone systems. Setup and installation is quick and easy, allowing properties to get up and running as soon as possible. All calls are automatically posted to the PMS and reports can be generated with the click of a button. A simple interface, help features, and online support are also available to further decrease training time. For properties without a PMS, TEL’s products can be used as a complete billing package for guests.