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Product Features Include...

  • Multiple SMDR input capabilities: RS-232 serial connection, IP connection, ASCII file
  • Automatic email of PDF reports
  • Easy scheduling of reports
  • Works with single or multiple PBX systems and/or locations
  • Modular system
  • Interfaces to most PBX systems
  • On-line user manual, on-screen help menu
  • Easy to use graphical interface
  • Allows users to export call records to ASCII or CSV files
  • Operates on LAN or on standalone PC (Client-Server capabilities)
  • Accurate call costing based on AT&T tariffs
  • Real time call processing and reporting
  • Real time potential toll fraud alarm
  • Non-intrusive interface to PBX/KSU (will not cause interference with other equipment)
  • Traffic analysis of trunk and phone lines
  • Add, reconfigure, view, and reassign trunk groups to match PBX or CBX
  • Simultaneous processing of reports, data collection, and other applications (no need to dedicate a PC to just call accounting)
  • Setup application establishes global parameters and system setting for call processing and reporting
  • Complete control over Call Detail Recording (CDR) by collecting data from PBX or CBX
  • Number of call records stored is only limited by available hard disk space
  • Immediate notification of 911 calls upon hang-up
  • Custom alarms
  • Markup and surcharge capabilities
  • Detail and Summary Reports
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With the WIN-SENSE 32, businesses can generate revenue by reselling phone calls
and improving employee productivity. Businesses can also cut costs by allocating
telecom expenses, decreasing phone abuse, eliminating toll fraud, and optimizing
phone system performance.

“The United States Coast Guard has used the WIN-SENSE systems in over 70 locations for many years now. The product is very reliable, easy to use and very reasonably priced. The features and reports provide much needed information for our operations. The WIN-SENSE allows the United States Coast Guard to track and analyze every incoming and outgoing call, imperative for daily operations, and for reporting and storing of vital information to help the Coast Guard carry out its complex mission.

Dependable and highly capable systems like the WIN-SENSE are needed by the Coast Guard as we carefully manage all of our communications to provide citizen alerts, answer distress requests, and carry out all kinds of voice and data activities related to our various United States Coast Guard “Ship & Shore” locations.

I highly recommend the WIN-SENSE for any military or other government operation. Based upon our own operational and administrative uses, I would recommend the WIN-SENSE for non-government businesses, also. Many thanks to TEL for providing top-of-the-line products that serve the United States Coast Guard so well.”

Ray Snow
Enterprise System Engineer, Telephony
Coast Guard Headquarters


System Requirements

The WIN-SENSE 32a suite of software applications that collect, analyze, and report on telephone activity, provides the latest, most comprehensive features for analyzing the operation and use of telephone systems in today’s modern world. The WIN-SENSE 32 is powerful, flexible, and user-friendly!

Minimum Requirements:

  • PC with a 233-MHz CPU
  • 64 megabytes (MB) of RAM or higher
  • 1 gigabyte (GB) of free hard disk space
  • Call record storage is limited only by available hard drive space
  • Ability to read a CD-ROM
  • Keyboard and Mouse or compatible pointing device
  • Microsoft Windows XP (Home, Pro, or Media Center), NT 4.0, 2000, or Vista

Call accounting software, such as the WIN-SENSE 32 version 3.0, is a popular call tracking solution for many businesses, assisted living centers, RV parks, hospitals, schools, and government organizations. Version 3.0 is the latest release of the popular business call accounting software from TEL electronics, inc. This Windows-based call management software works with most major phone systems to provide accurate call logging and telecom management solutions for businesses of all sizes.

Basic WIN-SENSE 32 Setup


The diagram above is for a business with an internal network, where the server and the management computer are located in two different places (client-server relationship). For businesses without a network, the PBX would send SMDR data directly to the management computer where the WIN-SENSE 32 would be installed.

Multi-PBX Setup

Compatible PBX Systems

The WIN-SENSE 32 version 3.0 is compatible with most PBX systems that generate SMDR data. The following is a list of some of the many different PBX systems that integrate with WIN-SENSE 32. We can customize our interface to interface with the vast majority of PBX systems on the market today.

  • Alcatel
  • Atlas
  • Atlas KSX 32
  • Atlas KSX 128
  • Atlas KSX
  • AT&T 25
  • AT&T 75
  • AT&T Definity
  • AT&T Definity CNID
  • AT&T Horizon
  • AT&T G-2
  • AT&T Merlin Legend
  • Avaya IP
  • Cisco CallManager
  • CMP PhoneSuite 112
  • Comdial FX
  • Comdial 1432
  • Comdial 2264
  • Comdial DSU
  • Comdial DX120
  • Comdial DXP
  • Comdial Executec
  • Delta 2464
  • Eagle
  • Hitachi EDX 30
  • Encore CX
  • Enterprise
  • eOn Millenium Normal
  • eOn Millenium Short
  • Executone
  • Executone Enterprise
  • Fujitsu 9600
  • Focus Elite
  • Focus 196, STARLOG, SBCS-C
  • F9600
  • GTD 1000
  • Hitachi HD200
  • Harris 1200B
  • Harris 110
  • Isotec 36
  • Isotec 96, 228
  • Inter Tel 2460
  • Inter-Tel Axxess
  • Inter-Tel GMX
  • ITT 3100
  • Iwatsu 1648
  • Iwatsu ADIX
  • Iwatsu ADIX ALT
  • Iwatsu OMEGA ZTD
  • Jistel
  • Jistel 95
  • Jistel 200
  • Kanda-EK
  • Lang 2024/2025
  • Lexar
  • Macrotel-MT
  • Macrotel-MTX
  • Macrotel-3000i
  • Merlin
  • Millennium DBCS
  • Mitel SX20
  • Mitel SX50
  • Mitel SX100
  • Mitel SX200
  • Mitel 3300
  • Mitel 2000 extended length fields
  • NEC NEAX 1400
  • NEC NEAX 2400
  • NEC Elite
  • NEC Impulse
  • NEC Mark II
  • Nitsuko 124I
  • Nitsuko 384I
  • Nitsuko DS-01
  • Nitsuko Onyx VS
  • Nitsuko Portrait 824
  • Norstar SL-1 Format
  • Northcom Vantage 48
  • OKI Spectrum
  • OMNI S-1
  • Panasonic KXT 616, 1232
  • Panasonic DBS
  • Premier Telecom
  • Prostar 56EX
  • Rolm CBX
  • Rolm 8000
  • Samsung DCS
  • SBCS-F
  • Siemens Saturn
  • Siemens 192
  • Siemens 192MX
  • Siemens 232
  • Sigma Bitronic SL1
  • SL100
  • Solid State JR. EXE.
  • Solid State SR224/SR96
  • Solid State CEO
  • SRX Entree
  • SRX Entree 4.X
  • STC SDX 60
  • Stromberg
  • Tadiran
  • Telrad 24/64
  • TELScan 2.4
  • Tie AT
  • Tie CX
  • Tie Mercury
  • Tie TX-250
  • Toshiba CTX
  • Toshiba DK-280
  • Toshiba Perception E
  • Trillium Panther
  • Vodavi 40/80
  • Vodavi Starplus 1428
  • Vodavi Starplus 2856
  • Wincom D100
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