How do I change PMS Types? Return to Top
- Open the IFPC PM module (Start > All Programs > TEL IFPC > IFPC PM)
- Right click on the screen and choose PMS Record Setup
- Click on PMS Packets tab.
- Select the format you want to use.
Why is it asking me to re-register the software? Return to Top
- When the IFPC is first installed it looks at the current system setup of the computer and runs what's called a CheckSum
- If you install in a new software after the IFPC is originally installed the CheckSum will be different and therefore throws an error asking you to re-register the software.
- To re-register the software, send an email to support@tel-electronics.com or call technical support at 800-748-5022 x87. Leave a message and a technician will get back to you as soon as possible.
How do I obtain a registration code? Return to Top
- To obtain a registration code, you need to first purchase the software from TEL or one of its authorized dealers. Locate dealer.
- If you have already purchased the software, then send an email to support@tel-electronics.com or call technical support at 800-748-5022 x87. Leave a message and a technician will get back to you as soon as possible.
- Include the property phone number and contact information in the message.
How can I update the rate tables to ensure accuracy? Return to Top
- To update the rate tables for the IFPC, you will need to purchase a rate upgrade from TEL or one of its authorized dealers. Locate dealer.
- You will receive a CD in the mail with the new tariff tables.
- To "install" new car.rom file on an existing IFPC installation:
- 1) Print 10, 20, 32 via IFPC FD (to track any on-site settings)
NOTE: It is also recommended that you print each tab of the Call Record Set-up screen.
- 2) Close all IFPC apps.
- 3) Run regedit and export the [HKEY_CURRENT_USER\Software\TELS] key.
NOTE: This is a backup in case there are any problems restoring previous settings.
- 4) Rename old car.rom file to car.old.
NOTE: If you leave it as a .rom file then it is possible for IFPC CP to read the old file instead of the new. When "Set to Factory Defaults" is selected IFPC CP uses the first .rom file it finds in the IFPC directory as the current rom - it's hard to say which one it will find first...
- 5) Copy the new .rom file into the IFPC folder and rename it to car.rom.
- 6) Startup IFPC CP.
- 7) Select "Set Factory Defaults" and click "Yes" on the Confirm dialog.
- 8) The reset takes several seconds.
- 9) Make any local settings changes.
- If the user has version 1.2, or later, of IFPC FD then a function #858 can be run to print the Serial# (car#), Car file date, and hotel property name.
How do I print reports? Return to Top
- The IFPC can use a virtual printer or a physical printer to print reports.
- To print a report, open the IFPC FD module.(Start > All Programs > TEL IFPC > IFPC FD)
 - Click on the report you want to run or press the corresponding key. For example, to run a Trunk Report, click on the D or press D on your keyboard.
- See page 28 of the manual for more information about the virtual printer or for info on how to setup a physical printer.
- For help running reports refer to page 29 of the manual
What reports are available? Return to Top
- The following reports are available for the IFPC:
- Audit reports by extension, cost center or room number with different data categories
- Activity reports of call types for five different time frames
- Cost center, extension audit reports, and extension reports in summary or detail
- Trunk reports for daily, weekly, monthly, or quarterly
- Check out reports
- Exception reports including phone number dialed and area code or state dialed. (select from 12 criteria)
- Extension and room number report
- Current call report and check out report
- SMDR reports and System Status reports
- Programmable parameters and programming changes report
- Memory available report
- Wake-up call audit reports (when set and attempted)
- For help running reports refer to page 29 of the manual
How do I install and setup the INN-FORM PC? Return to Top
How do I add new area codes or exchanges? Return to Top
- The easiest way to add new area codes is to order a rate upgrade from TEL or one of its authorized dealers. Locate dealer.
- A rate upgrade would ensure that your property has all of the latest area codes, exchanges, and dialing patterns.
- Without ordering a rate upgrade, you can only add up to 5 new area codes and 10 new exchanges per area code.
- Open the IFPC CP module. Go to Start > All Programs > TEL IFPC > IFPC CP. In the lower right
hand corner of your screen, right click the red telephone and select Call Record Setup.
- Click on the Cross-references tab and follow the instructions on page 13 of the manual.
How do I change my markups and surcharges? Return to Top
- Open the IFPC CP module. Go to Start > All Programs > TEL IFPC > IFPC CP. In the lower right
hand corner of your screen, right click the red telephone and select Call Record Setup.
- Click on the Costing tab and make your desired changes.
- See page 14 of the manual for definitions and additional instructions.
My calls aren't posting to the property management system Return to Top
- Is your cable plugged into the PMS?
- Does your computer have power? Does the PMS computer have power?
- Are the PMS Settings correct? Check the PMS type and the serial port settings.Open the IFPC PM module (Start > All Programs > TEL IFPC > IFPC PM) Right click on the screen and choose PMS Record Setup.
- Is the IFPC receiving call data from the PBX? Check PBX settings. Open the IFPC CP module. Go to Start > All Programs > TEL IFPC > IFPC CP. In the lower right
hand corner of your screen, right click the red telephone and select Call Record Setup. Check the settings in the Serial Port and Call Record Fields tabs.
- Is the IFPC correctly parsing the call data?
- Does the IFPC show calls being sent to the PMS?
- Follow the installation instructions and make sure everything is setup correctly.
- If you still can't figure it out, then call technical support at 800-748-5022 x87.
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